Records Management Strategies and Transcripts Delivery Speed in South-South Nigerian University

Abstract

This study examined the influence of records management
strategies on transcript delivery speed in South-South
Nigerian universities. Two research questions and two null
hypotheses were formulated to guide the investigation. A
survey research design was adopted. The study population
comprised 610 records staff drawn from six federal
universities in the South-South geopolitical zone of Nigeria.
Using a simple random sampling technique, 305 staff were
selected as the sample. Data were collected using two
researcher-developed instruments: the Records
Management Strategies Questionnaire (RMSQ) and the
Transcript Delivery Speed Questionnaire (TDSQ). The
instruments underwent face validation by experts, and their
reliability was established using Cronbach's alpha, yielding
coefficients of 0.71 and 0.78 respectively. Data were
analysed using simple linear regression and the Pearson
product–moment correlation coefficient. Findings revealed
that both records skills and records continuum management
strategies had a significant positive relationship with
transcript delivery speed in South-South Nigerian
universities. The study concluded that professionalism and
adherence to prescribed records management strategies are
essential for improving the speed of academic transcript
delivery. It was recommended, among other measures, that
the National Universities Commission and university
administrations should implement policies that enforce the
professionalisation of records staff and promote the continuity of records management to enhance competence
and efficiency in transcript delivery.