Organisational Communication Climate And Employee Relations In Tertiary Institutions In Akwa Ibom State: A Study Of Akwa Ibom State Polytechnic

Abstract

This study examines the relationship between organisational communication climate and employee relations at Akwa Ibom State Polytechnic, Nigeria. The objectives were to assess the nature of the communication climate, its impact on employee relations, and strategies for improvement. Grounded in systems theory, social exchange theory, and human relations theory, the research adopted a quantitative cross-sectional survey design, collecting data from 236 staff members using structured questionnaires. Findings revealed mixed perceptions of the communication climate, with concerns over transparency and feedback mechanisms. Positive communication was linked to reduced conflicts and improved teamwork, while poor communication exacerbated misunderstandings. The study concludes that enhancing communication practices, such as institutionalising regular staff meetings, improving feedback systems, and adopting digital platforms, can strengthen employee relations. Recommendations include fostering transparent decision-making, formalising upward communication channels, and providing staff communication training.